Deployment isn't the goal. It's the start.

Support technology changes with a strategy for change

Not just another transaction

You did the research. You received budget approval. Now you’re ready to deploy new technology to help your business grow, improve efficiency, enhance the digital experience, or all of the above.

Getting new systems deployed is exciting, but in many respects it’s where the real process to ensure success begins.

Introducing new software, hardware, or platforms means change – whether that’s in the form of different processes, modified behaviors, or new capabilities to exploit. To achieve your desired results, change requires careful planning, communication, and education.

Treating change as just another transaction is a recipe for failure.

Still, too many businesses overlook the importance of a formalized Adoption and Change Management (ACM) strategy. They spend millions only to receive little value in return, perhaps assuming adoption would occur organically. (Hint: It does not.)

Imagine a sports car aficionado dropping over $300K for their dream machine. So much horsepower, such incredible performance. The problem? Our aficionado has no idea how to shift out of first gear.

ACM is proven to help companies increase technology and feature usage as well as employee satisfaction. In this guide, our ACM experts at SHI will review key considerations, best practices, and pitfalls around supporting technology change, including what it takes to get buy-in that drives adoption and value across your organization.