Why digital transformations fail

Ignore ACM before deployment and your initiatives will not succeed

Ignore ACM & you are sure to fail.

More businesses are focusing on digital transformation initiatives to improve their agility, increase their competitive advantage, and create a better overall experience for internal staff, customers, and partners. However, too many are going about it the wrong way. As a result, upwards of 80% of digital transformations fail.

Why the failure?

In our experience, several factors conspire to hinder transformation and degrade the value of the technology investment.

Insufficient training
Lack of employee understanding and buy-in
Fatigue at perceived volume of changes
Poor communication and collaboration

Lack of planning
Ineffective troubleshooting
Lack of data on usage/adoption
Short-term mentality

There’s a common thread running through these factors: people. Effective adoption and change require putting people first, not technology.

Putting people first

Resistance to change is human nature. It’s unrealistic to expect teams to use new tools or processes simply because they are there. That’s why successful ACM strategies prioritize the people side of change. According to a survey by McKinsey, digital transformations were more likely to succeed by factors of: