Why many organizations struggle with technology integration

The impact of resource constraints and added workloads

Let’s begin with the skills gap.

Technology integration requires a unique blend of skills and expertise that many organizations need in-house. You require knowledge in data management, software engineering, network architecture, cybersecurity, and more. Knowing how to effectively manage duplicate workloads and usernames, varied data retention policies, and cloud consolidation is crucial.

You also need to strategically align technology with business objectives.

Workers with this level of experience are in high demand. 72% of U.S. companies have trouble hiring workers with the necessary digital skills — 43% of businesses chalk this predicament up to a lack of qualified candidates.

An expertise deficit is just one of many limitations, including:

Resource constraints: M&As are resource-intensive events, often stretching the capacity of IT departments managing the integration process while maintaining day-to-day operations. This balancing act can lead to overworked staff, oversights, and project delays.
The risk landscape: The risks associated with business continuity (BC), cybersecurity threats, and regulatory compliance loom large during technology integration. Ensuring seamless business operations during the integration, protecting sensitive data from potential cyberthreats, and adhering to regulatory requirements require meticulous planning and execution.
Change management: M&As often involve significant changes for employees, including new systems, processes, and policies. Managing this change appropriately is crucial for the success of the merger or acquisition.

The hidden pitfalls of a DIY mission

Your M&A’s technology integration is fraught with high stakes. A misstep can lead to severe consequences, turning the spotlight on your organization for all the wrong reasons.

Potential pitfalls include:

Operational disruptions: A poorly executed technology integration can disrupt business operations, akin to a show-stopping glitch during a live performance. Service outages and system downtime can result in productivity loss and customer dissatisfaction.
Financial losses: A botched technology integration will cost you. From purchasing new hardware and software and paying regulatory fines to the cost of data recovery and lost revenue from disruptions, you could face countless unforeseen expenses.
Data breaches: Technology integration involves the migration of sensitive data. If mishandled, you could become a prime target for threat actors, exposing your organization to legal repercussions, financial implications, and brand harm.
Reputational damage: In the age of social media and 24/7 news cycles, an error during technology integration can quickly become a public relations nightmare, erasing customer trust and shareholder confidence.