In doing so, three letters should be central to how you approach employee experience – ACM – Adoption and Change Management.
Training is a foundational element for organizational change, and organizations must pivot from purely technical and professional training to address themes of engagement, mental health, and how employees feel valued in remote environments.
SHI recommends a blended and phased approach to training with a focus on core and customized skills. Central to the model is the use of champion groups that leverage cross-functional experts to help customize, set governance, and ultimately accelerate adoption.
Empowerment is also an important factor. The ability for staff to self-service the appropriate hardware and software for their role can be a major attraction to both retaining staff and attracting new talent. Combined with Zero Touch deployment services, SHI has helped organizations create device and software catalogs that avoid work queues with IT and give near-instant access to the technology employees need.