As the name implies, zero touch enables IT teams to remotely configure, modify, and manage entire fleets of devices. However, the term itself can sometimes create confusion because it has been used as a marketing catchphrase for a variety of different but related use cases.
Zero touch isn’t a single piece of technology – it’s a collection of them, supported with a set of best practices and modern operational approaches. In its truest form, zero touch includes automated Day One provisioning and physical shipping, easy enrollment, mobile management, ongoing security patch management, and device retirement. When done right, zero touch enables IT to radically streamline provisioning, management, and maintenance of end-user devices and software, leading to better end-user experiences, efficiency, and uninterrupted productivity.
