Improve employee experience

While reducing the burden on IT

Rapidly evolving employee expectations

As current market dynamics accelerate end-user technology transformation, the world’s largest organizations step up their workplace IT modernization to ensure a productive hybrid workforce. With employees' evolved expectations and increased focus on productive remote work, many organizations are moving away from an enforcement mindset – instead enabling their workforce to have the best digital experience possible from wherever they choose to work.

Technology policy has traditionally been determined by IT, then delivered down to the workers. The global pandemic was a catalyst for organizations to adopt technology such as over-the-air provisioning (OTAP) and management solutions, empowering a self-service, employee-first mentality. Employee choice allows workers to choose the technology that best fits their needs and enables them to be engaged and productive, wherever they are.

Organizations now face the challenge of extending those digital capabilities to hybrid workers at scale, as well as maintaining a good digital employee experience (DEX), guaranteed uptime, and remote servicing – which is no small task!

Poor digital experiences hurt productivity:

Only one in two employees report good digital experience at work
Hybrid workers waste roughly seven hours per week due to poor digital experiences

Scalable Software - Digital Experience Report 2021

NEXT: Modern management and Device as a Service >>>

Modern management and Device-as-a-Service

By moving away from traditional tools and adopting best practice modern management, your organization can fulfill users' needs across a choice of devices – without vastly increasing IT resourcing. In fact, modern methods allow average management capabilities of up to 10,000 devices per 2 people.

Device-as-a-Service (DaaS) also brings efficiency, productivity, and profitability to a workforce. SHI works with global organizations as they move to this model of end-user device procurement, treating devices as an operational investment rather than an upfront capital expenditure. DaaS adds reliability and cost effectiveness to your three-to-five-year refresh cycle.

SHI helps leading global organizations adopt automation tools, empowering IT departments to provision, manage, and service devices faster and more efficiently. Our experience in streamlining device management and automation allows organizations to get a modern management program up and running as quickly as possible.