Leverage utilization reports
Utilization reporting can help you understand your environment and your end users' habits by allowing you to see if your investment is being used as intended. Organizations can use it as a tool to achieve that optimal state by identifying targets and re-educating end users. For example, if you find there’s only 5% utilization for a collaboration tool, you know it’s not being used to its fullest potential and that there are opportunities to maximize the value of this investment. Take this information and identify ways to skill up your end users.
Empower your workforce with end-user training
Many organizations purchase applications, roll it out to their end users, and stop there. This is a common pitfall as this step can be overlooked, or because training costs weren’t factored into estimates before adopting new technologies.
To ensure proper adoption, and for these new technologies to be successful in your company, there needs to be ongoing end-user training. There is no one size fits all to this approach, which is why we often need to work with organizations to discover their unique needs and deliver custom training programs while offering a flexible and effective plan for end-user adoption.
Integrate UCC platforms into other mission-critical applications
By making the experience more seamless for your end users, you’re already a shoo-in when it comes to adoption. To enable teams to function more efficiently and support seamless workflows, organizations will integrate platforms like management tools, voice platform options, and contact center with collaboration tool plug-ins – boosting collaboration and communication while achieving a unified goal across the organization. SHI supports our customers by helping them build out custom communication workflows to increase productivity and adopt the right collaboration platform.